Privacy Policy

Welcome to Bookys! We value your privacy and the protection of your personal data. In this privacy policy, we explain what data we collect, how we use it, and what rights you have concerning your information.

Company information
Name: Bookys
Chamber of Commerce Number: 95261680
Address: Zoetermeer, the Netherlands
Email: info@bookys.nl

What data do we collect?
We collect various types of personal data depending on how you use our website:

Contact information: Name, address, email address, phone number.
Payment information: Bank account number, credit card details, payment methods.
Account information: Username, password, order history.
Website usage: IP address, browser information, click behavior, visited pages.
Communication data: Information you share via contact forms, emails, or customer service interactions.

How do we use your data?
Your data is used for the following purposes:

Order processing: To handle and ship your orders, including delivery communication.
Customer support: To provide assistance and answer inquiries.
Account management: To create and manage your account on our website.
Marketing: To send newsletters and promotions (only if you’ve opted in).
Website optimization: To analyze website usage and improve our services.

Legal basis for processing
We process your data based on the following legal grounds:

Performance of a contract: For processing orders and providing customer support.
Consent: For sending newsletters and promotions.
Legitimate interest: For improving our website and services.

How long do we retain your data?
We retain your personal data only as long as necessary for the purposes for which it was collected or as legally required:

Order data: 7 years (required by tax law).
Account data: Until you delete your account.
Marketing data: Until you unsubscribe from our newsletter.

Sharing data with third parties
We only share your data with third parties when necessary for our services, such as:

Payment providers: For processing payments.
Shipping partners: For delivering your orders.
IT Service providers: For maintaining and securing our website.

We do not sell your data to third parties.

Your rights
You have the following rights regarding your personal data:

Right to access: Request information about the data we have about you.
Right to rectification: Correct inaccurate or incomplete data.
Right to erasure: Request the deletion of your data.
Right to restriction: Request a limitation of data processing
Right to object: Object to the processing of your data.
Right to data portability: Request to transfer your data to another party.

To exercise these rights, contact us at info@bookys.nl.

Cookies
We use cookies to ensure the proper functioning of our website and enhance your user experience. Learn more in our Cookie Policy.

Data security
We implement appropriate technical and organizational measures to protect your data against loss, theft, and unauthorized access, such as data encryption and secure connections (SSL).

Changes to the Privacy Policy
We may update this privacy policy from time to time. The latest version is always available on our website. For significant changes, we will notify you directly.

Contact
For questions about this privacy policy or how we handle your data, contact us at info@bookys.nl.