Return Policy

At Bookys, we want you to be satisfied with your purchase. If you're not completely happy, you can easily return your order. Below, we explain how the return process works and what the conditions are.

Return within 14 days
You have the right to return your order within 14 days of receiving it without providing a reason. The return period expires 14 days after the day you physically receive the product.

How to return a product
Step 1: Contact us within 14 days of receiving the product via info@bookys.nl to register your return. Please include your order number and the product(s) you wish to return.
Step 2: Carefully pack the product in its original packaging. Ensure the product is undamaged and unused.
Step 3: Return the product within 14 days after registration to the return address we provide. Return shipping costs are at your expense.

Conditions for returning products
The product must be unused and undamaged.
The product should, if reasonably possible, be returned in its original packaging.
Custom-made or personalized products cannot be returned, unless there is an error made by Bookys.

Refund
Once we receive and inspect your return, we will refund the full purchase amount to your account. The refund will be processed within 14 days of receiving the returned product.

Exceptions
Certain products cannot be returned:

Personalized products, such as notebooks with your name on them.
Custom-made or specially adjusted products.

Exchange
Would you prefer a different product? You can! Contact us via info@bookys.nl, and we’ll arrange the exchange for you. Please note that return shipping and the cost of sending the new product are your responsibility unless otherwise agreed.

Received a defective or incorrect product?
If you received the wrong product, please contact us as soon as possible via info@bookys.nl so we can resolve the issue. In this case, we will cover the return shipping costs and send you a replacement product as soon as possible.

Contact
If you have any questions about our return policy, feel free to contact us at info@bookys.nl. We’re happy to assist you!